Terms and Conditions


At Brew Craft Beer we are committed to providing a secure, reliable and pleasant online shopping experience. We adhere to the following terms and conditions in order to ensure fair trading practices between our customers and ourselves. We aim to make all terms and conditions related to purchases made with Brew Craft Beer clear and easy to understand, but if you require any further information or clarification, then please feel free to contact us:

Brew Craft Beer Limited
Email: info@brewcraftbeer.co.uk
Return Address: Unit 13, Enterprise Centre, Myregormie Place, Mitchelston Industrial Estate, KY1 3NF
Company No. SC469500

These terms and conditions govern the use of our website. Your continued use of this website confirms your acceptance of these terms.

Age Restriction

Our products contain the equipment and ingredients to make alcohol; by purchasing this product, you confirm that you are 18 years of age or older.

Out of Stock Policy

Although a stock management system is in place on our website, and every effort is made to ensure accurate stock levels are reported, we may run out of certain items for time to time. In instances where a specific item isn’t in stock, the system will notify the customer and prevent the purchase of the item. An alternative item that is in stock can be purchased instead, or alternatively, the customer has the option to submit a contact email address to be notified when a specific item comes back in stock at a later date.

Delivery Policy

The time required for you to receive your order varies from 1-7 working days; generally, 1-2 working days for UK Mainland addresses, 2-3 working days for Scottish Highland & Islands and Offshore Islands addresses, and 5-7 working days for European adresses. We endeavour to dispatch items the same day if an order is received before 1pm.

Orders with a total weight under 2kg will be delivered via Royal Mail. Orders with a total weight over 2kg (up to 30kg) will be delivered via GeoPost. Upon collection of your order by the carrier, the full responsibility for delivery lies with Royal Mail or GeoPost, respectively. Delivery charges will be automatically calculated upon checkout. Spend more than £60 on a single order to be eligible for free delivery to a UK Mainland address.

The following delivery charges apply:
 
 DELIVERY CHARGES  0-2kg 2-10kg 10+kg
 
UK - Mainland
 
 
£2.85
(2-3 Working Days)
 
£5.95
or
FREE DELIVERY for orders over £60.00
(1-2 Working Days)
 
 
£5.95
or
FREE DELIVERY for orders over £60.00
(1-2 Working Days)
 
 
UK - Scottish Highlands and Islands
 
Scottish Highlands
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
 
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
 
 
 
£2.85
(2-3 Working Days)
£12.30
(2-3 Working Days)
£12.30+
additional £0.80/kg
(2-3 Working Days)
 
UK - Offshore Islands
 
Northern Ireland, Channel Islands, etc.
 
£2.85
(2-3 Working Days)
£18.00
(2-3 Working Days)
£18.00+
additional £0.85/kg
(2-3 Working Days)
 
Europe - Zone 1
 
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland
 
£12.30
(5-7 Working Days)
£12.30
(5-7 Working Days)
£12.30+
additional £0.80/kg
(5-7 Working Days)
 

Cancellation, Returns and Refunds

Our cancellation, returns and refund policy is in accordance with UK distance selling regulations. Before returning any items to us, please contact us to request a refund reference number. Any orders/items returned without this may take longer to process and refund as it is more difficult for us to locate your details. All correspondence should be made in writing either via email or post. Telephone is not an accepted means of cancellation.

If you return items to us without prior permission an additional administration fee of £10 plus the full shipping charge will apply.

 
All goods are checked before dispatch, but in the unlikely event of any items in your order being damaged, you should notify us within a reasonable time period, usually 24 hours after receiving the goods, giving details of the damaged items.

All claims for broken, damaged goods must be supported with photographic evidence and sent to info@brewcraftbeer.co.uk.

If you prevent assessment of the damaged goods or dispose of them prior to assessment, we may be unable to replace them or issue a refund.

If you decide that you placed the order in error the items you have ordered may be returned in their original condition and packaging (unopened and not used or worn), at your expense, for exchange or refund within 7 days of the goods being delivered/signed for. Again, please contact us for a returns reference number. 

We accept no liability for loss or damage during return transit and recommend you take out adequate transit insurance to cover the full cost of the order in case of damage, loss or theft during transit. Confirmation of posting is no guarantee of delivery and items should be sent via an insured "signed for" service.
 
We consider 7 days to be a reasonable time in which to return the goods to us and you should use an appropriate delivery method to ensure the products reach us within this time period.
 
If the products have been used or the packing has been opened and/or are not in the original condition (this excludes packaging added by us and used to protect the goods during transit), we are unable to issue a full refund. However, we may issue a partial refund less a restocking fee no less than 25% of the product value. This is subject to our discretion and we are unable to guarantee this for every product we sell. If we are unable to accept the return, you will be responsible for the full cost of returning the items to you. This includes any charges incurred by us when you returned the goods. We will retain the items for a maximum of 14 days. If payment for re-delivery is not received within this time period, we will assume the goods are not required and will be disposed of.
 
If you believe that there may be item(s) missing or incorrect from your order, please contact us within 3 working days of receiving your order and we will investigate. This may involve us speaking to third party companies involved in the supply and delivery of your items and may take a few days to complete.
 
We can only accept the credit card/debit card/bank account used to make the original payment. This is in accordance with UK anti-fraud and money laundering regulations. All refunds will be made as soon as possible and no longer than 30 days after cancellation.
 
Website Access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of Website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 All content provided on this website is owned by or licensed to Brew Craft Beer Ltd. and protected by UK and international copyright laws. Brew Craft Beer Ltd. and its licensors retain all proprietary rights to the website content. The content may not be reproduced, transmitted, or distributed without the prior written consent of Brew Craft Beer Ltd. Brew Craft Beer Ltd. trademarks, service marks, trade names, logos, graphics and images may not be used or reproduced without our written consent, except to identify our products and services.

Website Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links To And From Other Websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of Liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms and conditions are governed by Scottish law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of Scotland.